iPhone XS, XR
Overview
In 2018 I was the training prime for the iPhone XS and XR launch. This course was designed to train retail employees about the smartphone’s new features.
- Responsibilities: Instructional Design, eLearning Development
- Target Audience: Front-line employees in Bell Mobility, Virgin Mobile and The Source retail stores
- Tools Used: Articulate Storyline, Adobe Creative Cloud
- Learning Management System: Axonify Learning Platform
- Year: 2018
Instructional Design
The stakeholders I worked with on this project provided me with the key features that needed to be covered in the training. I wrote the learning objectives to outline what I wanted learners to know after completing the module and sourced content and assets from the Apple website to support them.
Because we used Axonify as an LMS, the course was developed as a microlearning module and the assessment consisted of multiple choice/multiple answer or matching questions to provide a summative assessment for the topic as well as questions for the platform to use for spaced repetition and reinforcement. The assessment questions were designed to reveal whether learners had achieved the learning objectives.
This course required me to provide regular status updates for the stakeholders and SMEs involved with the project and to obtain sign-offs at each stage of design and development.
eLearning Development
I used Articulate Storyline to develop the module. Our learners were encouraged to use the Axonify app on their smartphones to complete their daily training so the module was developed in mobile dimensions.
I sourced the images from the Apple iPhone XS, XR website and designed any additional images and icons using Adobe Illustrator and Photoshop. I added captions to the videos in Adobe Premiere Pro.
